Contact Hetman Software for technical support and more
Free technical support via email, phone or live chat is available 24/7 to all users of Hetman Software products. Before contacting the support team, read the frequently asked questions and instructions for data recovery. For cooperation and promotion events, please contact the finance department.
⌛ If I pay for the program now, how long will it take before I receive my registration data?
It depends on the payment method you use. If you order online with your credit card or PayPal, you will receive the registration key immediately after payment.
🔐 I have entered the registration key and name but the application says that the registration data is invalid. How can the program be activated?
Please ensure the following conditions are met while activating the application:
- Please check the version of the program you are using and download the latest version if necessary. The version information is located on top of the main program window.
- Copy and paste the registration key and name instead of typing it in the activation dialog box. Make sure that you are pasting the registration key in the correct field.
- If the application still doesn't accept the registration key, please contact our tech support.
🗝️ I lost my original registration key. How can I get it again?
In case of losing the registration data, contact the tech support with your purchase order details. We will give you a new key.
⌚ How long can I use the program? Why doesn't the new version of the program accept the key I have purchased earlier?
By purchasing a license, you get the opportunity to use the program for an unlimited period. Store the installation file and registration information in a safe place.
To use the new version of the software, you need to purchase a new key or buy the option for free updates.
💵 Which version of the program should I choose? How are the versions different?
The Home version allows you to use the program for personal purposes only. If you want to use the program at work for your corporate needs, you need the Office version. If you want to provide data recovery services to third parties, you need Business version. Each license allows you to use the program on one computer.
By purchasing the Hetman Data Recovery Pack you get the opportunity to use all data recovery utilities with a huge discount.
An Unlimited license allows you to use all the company's products on an unlimited number of workstations within the same organization.
All features of the programs are currently available in any version. However, the company reserves the right to limit the functionality of its products in the future.
💪 Can a program recover deleted files in my case?
The programs can recover files after:
- accidental deletion with Shift + Delete.
- cleaning the Windows Recycle Bin.
- formatting, deleting, or creating new partitions.
- reinstalling Windows.
- resetting a computer or laptop to factory settings.
- files are deleted or encrypted by ransomware.
- logical or hardware failure of the storage device.
- VMWare, VirtualBox, or Hyper-V virtual machine crashes.
Many factors affect the chances for data recovery. However, in most cases, our programs cope with the task successfully. You can download and try for free any Hetman Software products. Our utilities let you view the list and contents of files available for recovery.
💯 What are the requirements for successful data recovery?
For successful recovery, you must stop using the storage device until the necessary files are fully restored.
If it is an external drive, memory card or flash drive, then connect it to the PC and analyze them using our program.
If the data is deleted as a result of formatting the system disk, resetting the operating system or reinstalling Windows, then stop further installation of the operating system and programs. Connect the drive to another computer and perform recovery operations.
Recovered files must be saved to a different drive.
🖥️ What devices do your programs support?
Our programs support any media with FAT or NTFS file systems:
- Internal and external hard drives and SSDs of any size;
- SD, MiniSD, MicroSD, Compact Flash cards etc.;
- USB flash drives.
📱 Can I recover data from a mobile phone, video recorder, camera, video camera or audio player?
Our programs do not support scanning the internal storage of most smartphones, but Android and Windows Phone operating systems store a lot of user data on a memory card. You can insert the card into the card reader and recover all the information.
You can recover data from the memory card of a video recorder, camera, video camera, audio player or any other device as well.
🔘 What is the difference between all those programs? How can I choose the right one for me?
In most cases, we recommend using our top-end product - Hetman Partition Recovery. Even if you don’t need all of its functions now, they will come in handy in the future.
⏱️ How long does it take to recover my data?
Data recovery can take a long time if you work with a disk larger than 1 terabyte. Faulty drives can also be scanned for a long time. However, in most cases, recovery takes less than 30 minutes.