Last updated: July 19, 2026
The Website is operated under the business name Hetman Software. In these Terms, “Hetman Software”, “we”, “us”, and “our” refer to Individual Entrepreneur Yuliia Vasylivna Miroshnychenko, trading as Hetman Software, located in Ukraine, Kyiv region, Brovary.
By accessing or using the Website, you agree to these Terms. If you do not agree to these Terms, please do not use the Website.
1. Scope of These Terms
These Terms apply only to the use of the Website.
These Terms govern, among other things:
- access to and use of the Website;
- use of Website content, articles, images, videos, guides, screenshots, and other materials;
- use of comments, contact forms, and other communication features;
- use of the AI-powered chat assistant available on the Website;
- downloading demo or trial versions of Hetman Software products from the Website;
- links to third-party stores, payment providers, resellers, and other external websites.
These Terms do not replace the separate documents listed below.
Use of Hetman Software applications, including installation, activation, licensing, permitted use, restrictions, updates, support, and termination of software licenses, is governed by the separate End-User License Agreement.
Refunds are governed by the separate Refund Policy.
Processing of personal data, cookies, technical logs, support communications, and AI chat messages is governed by the separate Privacy Policy.
If there is a conflict between these Terms and another applicable document:
- the End-User License Agreement controls with respect to use of the Software;
- the Refund Policy controls with respect to refund eligibility and refund procedures;
- the Privacy Policy controls with respect to personal data, cookies, and privacy matters;
2. Definitions
For the purposes of these Terms:
- “Website” means https://hetmanrecovery.com/ and its pages, features, forms, comments, download pages, AI-powered chat assistant, and other website services.
- “Website Content” means all text, articles, guides, blog posts, images, screenshots, videos, graphics, product descriptions, interface materials, documentation excerpts, downloadable materials, and other content made available on the Website.
- “Software” means Hetman Software applications, utilities, installers, demo versions, trial versions, licensed versions, updates, and related software components.
- “User Content” means comments, messages, suggestions, feedback, reviews, technical descriptions, files, screenshots, or other materials that a user submits through the Website, support forms, comments, AI chat, or other communication channels.
- “AI Assistant” means the AI-powered chat assistant made available on the Website for informational and support-related purposes.
3. Legal Capacity and Minors
The Website may be accessed by users of different ages. However, purchases, software license acceptance, commercial use, and legally binding actions may be made only by persons who have legal capacity under applicable law or with the involvement and consent of a parent, guardian, employer, company representative, or another legally authorized person where required.
The Website and Hetman Software products are not specifically directed to children.
4. No User Accounts
The Website does not provide public user account registration. Users may access public Website materials without creating an account.
Some Website features, such as comments, contact forms, downloads, support communications, or the AI Assistant, may allow users to voluntarily submit information. Such submissions are subject to these Terms and, where personal data is involved, the Privacy Policy.
5. Website Content and Permitted Reuse
Hetman Software allows users to view, copy, share, quote, translate, repost, and distribute Website Content, provided that all of the following conditions are met:
- an active and clearly visible backlink to the original page on https://hetmanrecovery.com/ is included;
- the source is identified as Hetman Software or hetmanrecovery.com;
- copyright notices, trademark notices, links, and attribution notices are not removed or obscured;
- the content is not presented as original content created by another person or company;
- the reuse does not create a false impression of sponsorship, endorsement, partnership, certification, or official representation by Hetman Software;
- the reuse is not misleading, deceptive, defamatory, unlawful, or harmful to Hetman Software, its users, or third parties.
This permission applies only to Website Content. It does not permit modification, repackaging, resale, unauthorized distribution, reverse engineering, or misuse of the Software.
Hetman Software may revoke permission to reuse Website Content in specific cases where the content is used unlawfully, misleadingly, abusively, or in violation of these Terms.
6. Search Engines, AI Systems, Indexing, and Automated Access
Search engines, AI search systems, indexing systems, crawlers, and other automated systems may access the Website in accordance with the Website’s robots.txt, llms.txt, technical instructions, rate limits, and other access controls.
Hetman Software permits indexing, referencing, summarization, search display, and AI-related processing of Website Content where such access is consistent with the Website’s published technical instructions and does not harm, overload, copy, impersonate, or misrepresent the Website.
The following activities are not allowed without prior written permission:
- bypassing technical restrictions, access controls, robots.txt, llms.txt, rate limits, or security systems;
- excessive crawling, scraping, or automated requests that impair or may impair Website performance;
- creating a misleading copy, clone, mirror, or imitation of the Website;
- using automated systems to collect license keys, contact information, support messages, comments, or other non-public information;
- using Website Content in a way that falsely suggests that Hetman Software created, approved, sponsored, or endorsed a third-party product, service, website, or dataset.
7. Comments, Feedback, and Other User Content
The Website may allow users to submit comments, questions, reviews, feedback, technical descriptions, screenshots, or other User Content.
You are responsible for the User Content you submit. By submitting User Content, you confirm that you have the necessary rights and permissions to submit it and that it does not violate applicable law or the rights of any third party.
You retain any rights that you may have in your User Content. However, by submitting User Content to Hetman Software, you grant Hetman Software a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, display, publish, translate, edit, moderate, remove, quote, and distribute such User Content for the purposes of operating the Website, providing support, improving products and services, preventing abuse, and marketing Hetman Software products and services.
You must not submit User Content that:
- is unlawful, fraudulent, misleading, defamatory, abusive, threatening, hateful, obscene, or otherwise inappropriate;
- infringes copyrights, trademarks, trade secrets, privacy rights, publicity rights, or other rights of third parties;
- contains malware, harmful code, phishing links, or deceptive links;
- contains spam, mass advertising, or irrelevant promotional material;
- contains license keys, cracks, key generators, activation bypass methods, or instructions for pirating software;
- contains passwords, private encryption keys, complete payment card details, or other highly sensitive information;
- contains personal data of third parties without a lawful basis or permission;
- promotes unauthorized access to computers, storage devices, accounts, systems, or data.
Hetman Software may, but is not obligated to, review, moderate, edit, reject, hide, or remove User Content at any time.
8. AI-Powered Chat Assistant
The Website may provide an AI-powered chat assistant for informational and support-related purposes.
The AI Assistant may answer questions about Hetman Software products, Website materials, data recovery concepts, software features, troubleshooting, and related topics. It may also provide technical instructions related to data recovery, storage devices, file systems, RAID arrays, NAS devices, virtual disks, and similar subjects.
The AI Assistant does not create support tickets and does not replace direct communication with Hetman Software support. If you need official support, you should contact Hetman Software at:
Responses generated by the AI Assistant may be incomplete, inaccurate, outdated, or unsuitable for your specific situation. You should review and verify important information before acting on it.
The AI Assistant does not guarantee:
- successful data recovery;
- accurate diagnosis of a storage device, file system, RAID array, NAS, virtual disk, or other technical system;
- compatibility of any instruction with your hardware, software, operating system, or data recovery scenario;
- prevention of data loss or device damage.
You should not submit passwords, license keys, complete payment card details, private encryption keys, confidential business information, personal data of third parties, disk images, recovered files, or other sensitive information to the AI Assistant unless you are legally authorized to do so and understand the risks.
Use of the AI Assistant is also subject to the Privacy Policy.
9. Data Recovery and Technical Information
Website Content, blog articles, videos, screenshots, tutorials, software descriptions, support materials, and AI Assistant responses are provided for general informational purposes.
Data recovery, disk repair, RAID reconstruction, NAS troubleshooting, file system repair, virtual disk handling, partition recovery, encryption-related operations, and similar technical actions may involve risk. Incorrect actions may reduce the chance of successful recovery, damage data structures, overwrite recoverable information, or make data recovery more difficult.
Before performing any data recovery or storage operation, you should carefully evaluate your situation and, where appropriate, consult a qualified specialist.
As a general precaution:
- do not install software on the same storage device from which data must be recovered;
- do not save recovered files to the same storage device from which they are being recovered;
- avoid writing new data to a storage device that may contain lost or recoverable files;
- where possible, create a sector-by-sector image of the storage device before recovery attempts;
- keep backups of important data.
Hetman Software does not guarantee that any article, instruction, screenshot, video, support message, or AI Assistant response will be complete, error-free, suitable for your specific case, or capable of preventing data loss.
10. Demo and Trial Downloads
The Website may provide links to download demo or trial versions of Hetman Software products.
Demo and trial versions are provided for evaluation before purchase. Their functionality may be limited. The exact functionality, limitations, supported features, and license conditions of the Software are governed by the applicable End-User License Agreement and the relevant product pages.
You may download Hetman Software demo or trial versions from the Website or from other sources. However, Hetman Software does not guarantee the safety, integrity, authenticity, availability, or currency of files downloaded from third-party websites.
When possible, users should download Software directly from the official Website.
11. Redistribution of Demo Installers
You may redistribute unmodified demo or trial installers of Hetman Software products, provided that all of the following conditions are met:
- the installer is not modified, repacked, unpacked, patched, renamed in a misleading way, wrapped, or combined with other software;
- the installer is not bundled with advertising software, unwanted software, malware, tracking tools, browser extensions, download managers, or other third-party components;
- no fee is charged for downloading, accessing, or installing the demo or trial version, unless Hetman Software has given prior written permission;
- the Software is not presented as being created, owned, certified, sponsored, or officially distributed by anyone other than Hetman Software;
- the redistribution does not mislead users regarding the origin, version, functionality, license terms, price, refund rights, or support options of the Software;
- any download page clearly identifies Hetman Software as the publisher and includes a link to the official Website;
- the redistribution complies with applicable law.
The following are strictly prohibited:
- modified installers;
- repacks;
- portable repacks;
- cracked versions;
- patched versions;
- key generators;
- activation bypass tools;
- license key sharing;
- serial number collections;
- malware-infected copies;
- misleading download pages;
- unauthorized paid downloads;
- bundling with advertising software or unwanted software.
Hetman Software may request removal of any unauthorized, misleading, outdated, modified, harmful, or abusive copy of the Software.
12. Purchases and Third-Party Payment Providers
The Website may contain links to purchase Hetman Software products through PayProGlobal or another authorized reseller, merchant of record, payment provider, marketplace, distributor, or external store.
Purchases are processed outside the Website by the relevant third-party provider. Such providers may have their own terms of sale, checkout procedures, payment methods, tax handling, refund procedures, privacy practices, fraud prevention systems, and customer verification requirements.
Hetman Software does not directly collect complete payment card details through the Website.
Refunds are governed by the Refund Policy and, where applicable, by the terms and procedures of the relevant reseller, merchant of record, payment provider, marketplace, distributor, or external store.
13. Third-Party Websites and Services
The Website may contain links to third-party websites, including payment providers, software stores, social networks, video platforms, documentation resources, partner websites, review platforms, and other external resources.
Third-party websites and services are not controlled by Hetman Software. We are not responsible for their content, availability, security, accuracy, terms, policies, products, services, or practices.
A link to a third-party website does not mean that Hetman Software endorses, controls, sponsors, or accepts responsibility for that website or service.
You should review the applicable terms and policies of any third-party website before using it, submitting information, making a purchase, or downloading files.
14. Acceptable Use
You agree not to misuse the Website.
You must not:
- violate applicable law;
- attack, disrupt, overload, damage, or interfere with the Website or its infrastructure;
- attempt to gain unauthorized access to any server, system, account, administrative area, database, source code, or non-public information;
- scan, test, or probe the Website for vulnerabilities without prior written authorization;
- bypass authentication, security systems, rate limits, robots.txt, llms.txt, or other technical restrictions;
- use bots, scrapers, crawlers, automated tools, or scripts in a way that harms, overloads, or misrepresents the Website;
- send malware, harmful code, phishing content, spam, or deceptive messages;
- impersonate Hetman Software, its employees, its representatives, or another person or entity;
- use the Website to distribute cracks, key generators, unauthorized license keys, patched software, or activation bypass methods;
- use the Website, support forms, comments, or AI Assistant to request, provide, or facilitate unauthorized access to another person’s computer, storage device, account, system, or data;
- use the Website in a way that infringes intellectual property rights, privacy rights, trade secrets, contractual rights, or other rights of third parties;
- use the Website in a way that creates legal, security, operational, or reputational risk for Hetman Software or its users.
We may restrict, block, suspend, remove, or report activity that we reasonably believe violates these Terms, applicable law, or the security of the Website.
15. Intellectual Property
The Website, Website Content, Hetman Software name, product names, logos, trademarks, service marks, interface materials, graphics, design elements, text, images, screenshots, videos, and other materials are owned by Hetman Software or its licensors unless otherwise stated.
Except as expressly permitted by these Terms, applicable law, or a separate written agreement, no rights are granted to use Hetman Software trademarks, logos, product names, source code, Software, or proprietary materials.
You may not use Hetman Software branding in a way that suggests sponsorship, endorsement, partnership, certification, reseller status, official representation, or affiliation without prior written permission.
All third-party trademarks, product names, company names, logos, and brands mentioned on the Website are the property of their respective owners. Their mention does not imply endorsement, sponsorship, or affiliation unless expressly stated.
16. Copyright, Trademark, and Abuse Complaints
If you believe that material on the Website infringes your copyright, trademark, or other rights, or if you want to report abuse, misleading distribution, fake downloads, modified installers, phishing, malware, impersonation, or other misuse related to Hetman Software, please contact us at:
Your message should include sufficient information for us to understand and investigate the issue, such as the relevant URL, description of the issue, your contact information, and evidence of your rights or authority where applicable.
17. Availability and Changes to the Website
We may modify, update, suspend, restrict, replace, or discontinue any part of the Website at any time.
We do not guarantee that the Website, Website Content, download links, comments, forms, AI Assistant, or other Website features will always be available, uninterrupted, secure, error-free, or compatible with every browser, device, operating system, or network.
The Website may be unavailable or impaired due to maintenance, updates, hosting issues, network problems, DNS issues, CDN issues, cyberattacks, security measures, third-party service failures, force majeure events, or other circumstances.
18. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Website, Website Content, AI Assistant, comments, forms, downloads, links, and other Website features are provided on an “as is” and “as available” basis.
Hetman Software makes no warranties, representations, or guarantees that:
- the Website will be uninterrupted, secure, accurate, complete, or error-free;
- Website Content will be current, complete, or suitable for your specific purpose;
- the AI Assistant will provide accurate, complete, or suitable responses;
- technical instructions will be safe or effective for your specific hardware, software, storage device, file system, RAID array, NAS, virtual disk, or recovery scenario;
- third-party websites, payment providers, resellers, marketplaces, or external services will be available, secure, accurate, or reliable;
- files downloaded from third-party websites will be authentic, safe, current, or unmodified.
Nothing in these Terms excludes, restricts, or modifies any statutory warranty, consumer right, or legal remedy that cannot lawfully be excluded, restricted, or modified.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Hetman Software shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including but not limited to:
- loss of data;
- loss of files;
- loss of profits;
- loss of revenue;
- loss of business opportunities;
- business interruption;
- loss of goodwill;
- loss of reputation;
- loss of use of equipment, software, storage devices, systems, or networks;
- costs of substitute services;
- damage resulting from reliance on Website Content, AI Assistant responses, comments, third-party links, or technical instructions;
- damage resulting from third-party websites, payment providers, resellers, marketplaces, distributors, or external services.
To the maximum extent permitted by applicable law, Hetman Software’s total aggregate liability arising out of or relating to these Terms, the Website, Website Content, AI Assistant, comments, forms, downloads, or Website services shall not exceed the amount actually paid by you for the applicable Hetman Software license giving rise to the claim.
If you have not paid for a Hetman Software license, Hetman Software’s liability shall be limited to the maximum extent permitted by applicable law.
The limitations in this section apply regardless of the legal theory of liability, including contract, tort, negligence, strict liability, statutory liability, or otherwise, even if Hetman Software has been advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
20. Indemnity
If you use the Website on behalf of a business, organization, client, employer, or other legal entity, you agree to indemnify and hold Hetman Software harmless from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:
- your violation of these Terms;
- your misuse of the Website;
- your User Content;
- your violation of third-party rights;
- your unlawful or unauthorized use of Website Content or Software;
- your use of the Website to access, process, recover, disclose, or attempt to recover data without proper authorization.
This section applies only to the extent permitted by applicable law.
21. Changes to These Terms
We may update these Terms from time to time by publishing a new version on the Website.
The updated Terms apply from the date of publication unless a later effective date is stated. The “Last updated” date at the top of this page indicates when these Terms were last changed.
Your continued use of the Website after updated Terms are published means that you accept the updated Terms.
22. Governing Law and Disputes
These Terms are governed by the laws of Ukraine, without regard to conflict-of-law principles.
If you use the Website on behalf of a business, organization, client, employer, or other legal entity, any dispute arising out of or relating to these Terms, the Website, Website Content, AI Assistant, comments, forms, downloads, or Website services shall be resolved by the competent courts of Ukraine, unless applicable law requires otherwise.
If you are a consumer, this choice of law and jurisdiction does not deprive you of mandatory consumer protections or mandatory legal remedies available under the law of your country of habitual residence where such protections or remedies cannot lawfully be waived.
Before starting a formal dispute, we encourage you to contact us at support@hetmanrecovery.com so that we can try to resolve the issue informally.
23. Language
The English version of these Terms is the controlling version. Translations may be provided for convenience only.
If there is any inconsistency between the English version and a translated version, the English version shall prevail to the maximum extent permitted by applicable law.
24. Contact
Questions, complaints, copyright notices, trademark notices, abuse reports, and other communications relating to these Terms may be sent to:
Hetman Software
Individual Entrepreneur Yuliia Vasylivna Miroshnychenko, trading as Hetman Software
Ukraine, Kyiv region, Brovary