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Refund Policy

All applications by Hetman Software are available for free testing before purchasing. A user should download and try an application before deciding to buy it.

In spite of the free testing opportunities, Hetman Software provides 30-days money-back guarantee. If the purchase was made before the warranty period expired and is covered by the current regulations, the money will be returned.

Reasons to Refund Money

Detection of a technical deficiency in the software which prevents it from performing its main function.

If there are no claims concerning product operability, no return options are provided.

Exchange Options

If a customer made a mistake in the course of purchasing a product, Hetman Software will provide an opportunity to exchange the product for free, with an extra payment or a refund to cover the difference in prices between various products.

Submitting a Request

To be granted a refund, you should submit your request to the technical support department at support@hetmanrecovery.com. Your request should specify the reason for return, product name and the date when the software was purchased.

After providing the user with a consultation and if the problem cannot be solved, the company will make a refund within 72 hours.

The time when the money is deposited to the customer’s account depends on the speed of banking operations and payment systems and cannot be influenced or regulated by Hetman Software.

Refundable Amount

The customer will be given a complete refundable amount without fees of payment systems or delivery cost of the product. The money will be returned to the bank card or the user account of the customer which has been used for making payment.

Return Delivery

Software is available for free download in the company website and does not require any delivery cost to be paid. When purchasing a program you get a key which will unlock the function of saving the recovered files. The key is sent to the e-mail which you have specified in your order form.

In case of return, you undertake to delete the program from your computer. If you have purchased a CD with an installation package of the program, it should be destroyed. Return delivery of the disc is not required.