End-User License Agreement

This End-User License Agreement governs the installation, activation, access to, and use of Hetman Software products.

Last updated: July 20, 2026

This End-User License Agreement (“EULA”) is a legal agreement between you, either an individual or a single legal entity (“Licensee”, “you”, or “your”), and Individual Entrepreneur Yuliia Vasylivna Miroshnychenko, trading as Hetman Software, located in Ukraine, Kyiv region, Brovary (“Hetman Software”, “we”, “us”, or “our”).

This EULA governs the installation, activation, access to, and use of Hetman Software applications, utilities, demo versions, trial versions, licensed versions, updates, documentation, license keys, and related software components (collectively, the “Software”).

By downloading, installing, copying, activating, accessing, or otherwise using the Software, you agree to be bound by this EULA. If you do not agree to this EULA, do not download, install, purchase, activate, or use the Software.

1. Scope of This EULA

This EULA applies to all Hetman Software products unless a separate product-specific license agreement expressly states otherwise.

Use of the website available at https://hetmanrecovery.com/ is governed by the separate Terms of Use.

Refunds are governed by the separate Refund Policy.

Processing of personal data is governed by the separate Privacy Policy.

If there is a conflict between this EULA and another applicable document:

this EULA controls with respect to the Software, license keys, license scope, permitted use, restrictions, activation, updates, support, and termination of software licenses;
the Refund Policy controls with respect to refund eligibility and refund procedures;
the Privacy Policy controls with respect to personal data and privacy matters;
the Terms of Use control with respect to use of the Website.

2. License, Not Sale

The Software is licensed, not sold.

Hetman Software and its licensors retain all rights, title, and interest in and to the Software, including all copyrights, trademarks, trade secrets, source code, object code, user interface elements, documentation, algorithms, designs, product names, logos, and other intellectual property rights.

Except for the limited rights expressly granted in this EULA, no rights are transferred to you.

3. Definitions

For the purposes of this EULA:

“Software” means Hetman Software applications, utilities, installers, demo versions, trial versions, licensed versions, updates, documentation, license keys, and related software components.
“License Key” means a code, serial number, activation key, digital entitlement, or other mechanism used to activate or unlock paid functionality of the Software.
“Computer” or “PC” means a physical computer, workstation, server, laptop, or virtual machine on which the Software is installed, activated, or used.
“Product Page” means the official Hetman Software webpage describing a particular Software product, its functionality, license types, technical limitations, supported features, and purchase options.
“Purchase Page” means the official checkout, store, reseller, payment provider, or purchase page where a license is selected or purchased.
“Customer Data” means disks, partitions, files, folders, file systems, RAID arrays, NAS volumes, virtual disks, disk images, storage devices, or other data sources that are processed, scanned, analyzed, or recovered using the Software.

4. License Types

Hetman Software may offer the following license types:

Home License
Office License
Business License (Commercial License)
Unlimited License

The exact rights, functionality, restrictions, product-specific limitations, supported features, pricing, and purchase terms may depend on the product, license type, Product Page, Purchase Page, and checkout terms.

Hetman Software reserves the right to limit, expand, modify, or differentiate the functionality of any license type. Such limitations may include, without limitation:

number of licensed computers;
permitted type of use;
supported recovery scenarios;
supported storage devices;
supported RAID configurations;
supported file systems;
supported operating systems;
available export, save, or recovery functions;
update availability;
support availability;
product-specific technical restrictions.

Product-specific limitations are described on the applicable Product Page, Purchase Page, or in other official purchase materials.

5. Home License

A Home License allows one individual user to install, activate, and use the Software on one Computer for personal, non-commercial use.

A Home License may be used only to recover, analyze, or access data that belongs to the Licensee or that the Licensee is legally authorized to access for personal, non-commercial purposes.

A Home License does not allow:

commercial data recovery services;
paid recovery work for clients;
recovery of third-party data as a business service;
use by a company, organization, government body, educational institution, or other legal entity for internal business purposes;
use by multiple users or on multiple computers.

6. Office License

An Office License allows one company, organization, professional, or individual business user to install, activate, and use the Software on one Computer for internal business or professional purposes.

An Office License may be used to recover, analyze, or access data owned or lawfully controlled by the Licensee, the Licensee’s employer, or the Licensee’s organization.

An Office License does not allow paid data recovery services for clients or other third parties unless the applicable Product Page or Purchase Page expressly allows such use.

7. Business License (Commercial License)

A Business License, also referred to in some materials as a Commercial License, allows the Licensee to install, activate, and use the Software on one Computer for professional or commercial data recovery work, including recovery services for clients or third parties, provided that the Licensee has lawful authorization to access and process the relevant data.

A Business License may be used by data recovery specialists, IT service providers, repair shops, consultants, companies, and other professional users, subject to the product-specific limitations stated on the applicable Product Page or Purchase Page.

A Business License does not allow installation, activation, or use on more than one Computer at the same time.

8. Unlimited License

An Unlimited License allows one company, organization, or single legal entity to install, activate, and use covered Hetman Software products on an unlimited number of Computers within that same company, organization, or legal entity, subject to the applicable Product Page, Purchase Page, and purchase terms.

An Unlimited License may be used for internal and/or professional use within the licensed legal entity.

An Unlimited License does not allow use by unrelated companies, affiliates, clients, contractors, franchisees, resellers, partners, or other third parties unless expressly allowed in writing by Hetman Software.

An Unlimited License may not be shared, resold, rented, sublicensed, transferred to another legal entity, or used as a multi-company license without prior written permission from Hetman Software.

9. One License, One Computer

Unless you have an Unlimited License or unless the applicable Product Page or Purchase Page expressly states otherwise, each paid license allows installation, activation, and use of the Software on one Computer only.

A virtual machine counts as a separate Computer.

A server operating system may be used as the licensed Computer only if the applicable license type and Product Page allow the intended use.

If a portable version of the Software is provided, it is subject to the same license limits as an installed version.

You may not use one license on multiple Computers, even if the Computers are not used simultaneously, unless you have an Unlimited License or written permission from Hetman Software.

10. License Transfer

You may reasonably transfer a Home, Office, or Business License from one Computer to another Computer, provided that:

the Software is removed from the old Computer or is no longer used on it;
the same License Key is not used on more than one Computer at the same time;
the transfer is not used to share, resell, rent, sublicense, or distribute the license;
the transfer complies with this EULA and the applicable Product Page or Purchase Page.

Hetman Software may restrict abnormal, excessive, automated, suspicious, or abusive transfer patterns.

11. Demo and Trial Versions

Hetman Software may provide demo or trial versions of the Software before purchase.

Demo and trial versions are provided for evaluation purposes. They may allow you to install the Software, scan storage devices, detect recoverable files, view file names, inspect folder structures, preview certain files, and evaluate whether the Software is suitable for your situation.

Unless expressly stated otherwise on the applicable Product Page, demo and trial versions do not allow recovered files to be saved, exported, copied, or otherwise restored.

Before purchasing a license, you should test the demo or trial version, review the scan results, check the available preview where applicable, and determine whether the Software is suitable for your recovery scenario.

12. License Keys and Misuse

A License Key is issued only for lawful use under the applicable license type.

You must not:

share a License Key with unauthorized users;
publish a License Key online;
sell, resell, rent, lease, lend, sublicense, or transfer a License Key except as expressly permitted by this EULA;
use a License Key after refund, chargeback, payment reversal, termination, or cancellation;
use a License Key with cracked, modified, repacked, or unauthorized copies of the Software;
attempt to bypass activation or licensing mechanisms.

Hetman Software may disable, block, suspend, or restrict a License Key if the license is refunded, charged back, shared, pirated, abused, obtained fraudulently, used with unauthorized copies, or used in violation of this EULA.

13. Updates and Support

Updates, upgrades, compatibility updates, major versions, minor versions, maintenance releases, technical support, and support duration may depend on the product, license type, Product Page, Purchase Page, and purchase terms.

If lifetime updates, free updates, paid upgrades, or time-limited updates are included with a particular license, this will be stated on the applicable Product Page, Purchase Page, or official purchase materials.

Technical support may be available for paid licenses. Support may be provided by email or other channels offered by Hetman Software.

If “24/7 support” or similar wording is used, it means that support requests may be submitted at any time. It does not guarantee immediate response, immediate resolution, or successful resolution of every issue.

Hetman Software may discontinue support for older Software versions, unsupported operating systems, outdated hardware, obsolete platforms, unsafe configurations, or technically incompatible environments.

14. Data Recovery Risks and User Responsibility

Data recovery is inherently uncertain.

Recovery results depend on many technical factors, including but not limited to:

overwritten data;
TRIM or garbage collection;
physical damage to storage devices;
failing drives;
file system corruption;
partition table damage;
RAID metadata damage;
RAID rebuilds or failed rebuilds;
incorrect RAID parameters;
controller behavior;
NAS firmware behavior;
encryption;
missing passwords or keys;
fragmented files;
damaged virtual disks;
operating system actions;
user actions performed after data loss.

Hetman Software does not guarantee recovery of any specific file, folder, partition, disk, RAID array, NAS volume, virtual disk, or other data source.

A scan result, detected file name, folder structure, file signature, preview, partial preview, or other result displayed by the Software does not create an unconditional guarantee that every file can be recovered completely, without corruption, or in the exact condition expected by the Licensee.

You are responsible for your own decisions, backups, storage devices, recovery workflow, and actions taken before, during, and after using the Software.

As a general precaution:

do not install the Software on the same storage device from which data must be recovered;
do not save recovered files to the same storage device from which they are being recovered;
avoid writing new data to a storage device that may contain lost or recoverable files;
where possible, create a sector-by-sector image of the storage device before attempting recovery;
keep backups of important data.

15. Authorized Access to Data

You may use the Software only to access, scan, analyze, recover, copy, export, or process data, storage devices, computers, systems, disks, partitions, RAID arrays, NAS devices, virtual disks, or disk images that:

belong to you;
belong to your company, employer, client, or organization and for which you have lawful authorization;
you are legally permitted to access, process, or recover as an employee, contractor, consultant, IT specialist, data recovery specialist, service provider, or authorized representative.

You must not use the Software for:

unauthorized access to another person’s data, device, account, system, or storage media;
unauthorized password bypass or access bypass;
unlawful surveillance or stalking;
theft, copying, disclosure, or misuse of data;
unlawful digital forensic activity;
violation of privacy laws, computer misuse laws, trade secret laws, confidentiality obligations, or other applicable laws;
any purpose that is illegal, deceptive, abusive, or unauthorized.

You are solely responsible for obtaining all permissions, consents, authorizations, and legal rights necessary for your use of the Software.

16. Work With Client Computers and Remote Access

A Business License or Unlimited License may be used for professional recovery work involving client computers, client storage devices, or third-party data, provided that the Licensee has lawful authorization from the relevant owner or legally authorized person.

For Business License and Unlimited License use, remote access tools such as Remote Desktop, TeamViewer, AnyDesk, or similar technologies may be used when appropriate and lawful.

For Business License and Unlimited License use, the Software may be temporarily installed on a client computer if this is necessary for the recovery or service work, provided that:

the Licensee has permission from the client or authorized owner;
the installation complies with this EULA;
the Software is not left for unauthorized continued use;
the Software is removed after completion of the work unless continued use is separately licensed.

Home License and Office License do not permit paid data recovery services for clients or third parties unless expressly allowed by the applicable Product Page, Purchase Page, or written permission from Hetman Software.

17. Prohibited Software Actions

You must not, and must not allow any third party to:

reverse engineer, decompile, disassemble, modify, patch, adapt, translate, or create derivative works from the Software;
attempt to discover the source code, algorithms, internal structure, activation logic, licensing logic, or trade secrets of the Software;
bypass, disable, remove, interfere with, or circumvent activation, licensing, copy protection, technical restrictions, or security mechanisms;
remove, obscure, or alter copyright notices, trademark notices, proprietary notices, or license notices;
use cracks, key generators, patched files, pirated copies, unauthorized license keys, activation bypass tools, or modified installers;
rent, lease, lend, sublicense, sell, resell, assign, share, publish, or commercially distribute the Software or License Keys except as expressly permitted by this EULA;
use the Software to provide SaaS, hosted recovery, cloud recovery, automated recovery service, managed service platform, or similar service without prior written permission from Hetman Software;
use the Software in a way that violates applicable law or infringes the rights of third parties;
use the Software to develop, test, improve, or benchmark a competing product without prior written permission from Hetman Software.

Restrictions on reverse engineering do not apply to the extent that such restrictions are prohibited by applicable law.

18. Redistribution of Demo and Trial Installers

You may redistribute unmodified demo or trial installers of Hetman Software products only if all of the following conditions are met:

the installer is not modified, repacked, unpacked, patched, renamed in a misleading way, wrapped, or combined with other software;
the installer is not bundled with advertising software, unwanted software, malware, tracking tools, browser extensions, download managers, or other third-party components;
no fee is charged for downloading, accessing, or installing the demo or trial version, unless Hetman Software has given prior written permission;
the Software is not presented as being created, owned, certified, sponsored, or officially distributed by anyone other than Hetman Software;
the redistribution does not mislead users regarding the origin, version, functionality, license terms, price, refund rights, or support options of the Software;
any download page clearly identifies Hetman Software as the publisher and includes a link to the official Website;
the redistribution complies with applicable law.

The following are strictly prohibited:

modified installers;
repacks;
portable repacks;
cracked versions;
patched versions;
key generators;
activation bypass tools;
license key sharing;
serial number collections;
malware-infected copies;
misleading download pages;
unauthorized paid downloads;
bundling with advertising software or unwanted software.

Paid versions of the Software, License Keys, patched builds, cracked builds, and unauthorized copies may not be distributed.

Hetman Software may request removal of any unauthorized, misleading, outdated, modified, harmful, or abusive copy of the Software.

19. Third-Party Components and Services

The Software may interact with operating systems, file systems, storage devices, drivers, controllers, RAID metadata, NAS devices, virtual disks, encryption systems, and other third-party technologies.

Hetman Software does not control third-party hardware, firmware, drivers, operating systems, file systems, controllers, antivirus software, security tools, cloud platforms, or external services.

The Software may not be compatible with every third-party technology, configuration, update, device, driver, file system, controller, RAID implementation, NAS system, encryption method, virtual disk format, or operating system version.

Third-party names, trademarks, products, file systems, platforms, devices, and technologies mentioned in the Software or documentation are the property of their respective owners. Their mention does not imply endorsement, sponsorship, or affiliation unless expressly stated.

20. Refunds

Refunds are governed by the separate Refund Policy.

This EULA does not create refund rights beyond those stated in the Refund Policy or required by applicable law.

After a refund is approved, the relevant License Key may be disabled or blocked, and you must stop using the refunded Software.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Software is provided on an “as is” and “as available” basis.

Hetman Software makes no warranties, representations, or guarantees that:

the Software will recover any specific file, folder, partition, disk, RAID array, NAS volume, virtual disk, or other data source;
the Software will work without interruption, delay, defect, or error;
the Software will be compatible with every computer, storage device, RAID array, NAS, controller, file system, operating system, driver, virtual disk, encryption method, or future update;
recovery results will be complete, accurate, uncorrupted, or suitable for any particular purpose;
scan results, previews, detected file names, folder structures, or file signatures will guarantee successful recovery;
the Software will meet every requirement, expectation, workflow, business need, forensic requirement, evidentiary requirement, or professional standard;
updates or support will resolve every issue.

To the maximum extent permitted by applicable law, Hetman Software disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted operation, and error-free operation.

Nothing in this EULA excludes, restricts, or modifies any statutory warranty, consumer right, or legal remedy that cannot lawfully be excluded, restricted, or modified.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Hetman Software shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including but not limited to:

loss of data;
loss of files;
loss of profits;
loss of revenue;
loss of business opportunities;
business interruption;
loss of goodwill;
loss of reputation;
loss of use of hardware, software, storage devices, systems, or networks;
cost of substitute software;
cost of third-party data recovery services;
cost of business interruption or downtime;
damage caused by reliance on Software results, scan results, previews, documentation, support messages, or technical instructions;
damage caused by third-party hardware, firmware, drivers, operating systems, file systems, controllers, NAS devices, RAID behavior, antivirus software, security tools, payment providers, resellers, or external services.

To the maximum extent permitted by applicable law, Hetman Software’s total aggregate liability arising out of or relating to this EULA, the Software, License Keys, documentation, updates, support, or related services shall not exceed the amount actually paid by you for the applicable license giving rise to the claim.

The limitations in this section apply regardless of the legal theory of liability, including contract, tort, negligence, strict liability, statutory liability, or otherwise, even if Hetman Software has been advised of the possibility of such damages.

Nothing in this EULA limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

23. Termination

This EULA is effective until terminated.

Your rights under this EULA automatically terminate if you violate this EULA, violate applicable law in connection with the Software, misuse a License Key, use unauthorized copies of the Software, use cracks or activation bypass tools, initiate an abusive chargeback, or otherwise use the Software outside the license granted to you.

Upon termination, you must:

stop using the Software;
uninstall and delete unauthorized copies of the Software;
stop using the relevant License Key;
stop distributing any copies of the Software not expressly permitted by this EULA;
destroy or delete materials that you are required to delete under this EULA.

Hetman Software may disable, block, suspend, or restrict any License Key associated with a terminated license.

Sections that by their nature should survive termination shall survive, including provisions relating to intellectual property, restrictions, data access responsibility, disclaimers, limitation of liability, indemnity, governing law, disputes, and interpretation.

24. Indemnity for Business and Professional Use

If you use the Software on behalf of a business, organization, employer, client, government body, educational institution, or other legal entity, you agree to indemnify and hold Hetman Software harmless from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:

your violation of this EULA;
your misuse of the Software;
your unauthorized access to data, devices, systems, or storage media;
your violation of third-party rights;
your violation of privacy, confidentiality, trade secret, computer misuse, or data protection laws;
your use of the Software for professional or commercial services;
your failure to obtain required authorization from a client, employer, owner, or other legally authorized person.

This section applies only to the extent permitted by applicable law.

25. Export Compliance and Legal Restrictions

You must comply with all applicable export control, sanctions, import, customs, and technology-transfer laws and regulations.

You must not use, export, re-export, sell, transfer, or provide the Software in violation of applicable law or to any person, entity, country, or destination where such use, export, re-export, sale, transfer, or provision is prohibited by applicable law.

You are responsible for ensuring that your use of the Software is lawful in your jurisdiction and in any jurisdiction where the Software or recovered data is used, accessed, transferred, or processed.

26. Force Majeure

Hetman Software shall not be responsible for delay, failure, interruption, or inability to perform caused by circumstances beyond its reasonable control, including but not limited to power outages, internet disruptions, hosting failures, cyberattacks, war, civil unrest, government actions, natural disasters, fires, floods, labor disputes, failures of payment providers, failures of resellers, failures of third-party infrastructure, or other force majeure events.

27. Changes to This EULA

Hetman Software may update this EULA from time to time by publishing a new version on the Website.

The updated EULA applies to new downloads, installations, purchases, activations, updates, renewals, and continued use of the Software to the extent permitted by applicable law.

The “Last updated” date at the top of this EULA indicates when this EULA was last changed.

If you do not agree to an updated EULA, you must stop using the Software.

28. Assignment

You may not assign, transfer, sublicense, or delegate this EULA, the Software, or any License Key except as expressly permitted by this EULA or with prior written permission from Hetman Software.

Hetman Software may assign or transfer this EULA in connection with a merger, acquisition, reorganization, sale of assets, transfer of business, or operation of law.

29. Severability

If any provision of this EULA is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or modified to achieve the closest lawful effect. The remaining provisions shall remain in full force and effect.

30. No Waiver

Failure by Hetman Software to enforce any provision of this EULA does not constitute a waiver of that provision or any other provision.

Any waiver must be in writing to be effective.

31. Entire Agreement

This EULA, together with the applicable Product Page, Purchase Page, Refund Policy, Privacy Policy, Terms of Use, and any other expressly incorporated terms, constitutes the entire agreement between you and Hetman Software regarding the Software.

This EULA supersedes all prior or contemporaneous agreements, communications, proposals, representations, or understandings, whether written or oral, relating to the Software, except where applicable law provides otherwise.

32. Governing Law and Disputes

This EULA is governed by the laws of Ukraine, without regard to conflict-of-law principles.

If you use the Software on behalf of a business, organization, employer, client, government body, educational institution, or other legal entity, any dispute arising out of or relating to this EULA, the Software, License Keys, updates, support, or related services shall be resolved by the competent courts of Ukraine, unless applicable law requires otherwise.

If you are a consumer, this choice of law and jurisdiction does not deprive you of mandatory consumer protections or mandatory legal remedies available under the law of your country of habitual residence where such protections or remedies cannot lawfully be waived.

Before starting a formal dispute, we encourage you to contact us at support@hetmanrecovery.com so that we can try to resolve the issue informally.

33. Language

The English version of this EULA is the controlling version. Translations may be provided for convenience only.

If there is any inconsistency between the English version and a translated version, the English version shall prevail to the maximum extent permitted by applicable law.

34. Contact

Questions about this EULA, license use, permitted use, or software restrictions may be sent to:

support@hetmanrecovery.com

Hetman Software
Individual Entrepreneur Yuliia Vasylivna Miroshnychenko, trading as Hetman Software
Ukraine, Kyiv region, Brovary

35. Acknowledgement

By downloading, installing, copying, activating, accessing, or otherwise using the Software, you acknowledge that you have read this EULA, understand it, and agree to be bound by it.